Freelancer FAQs

Frequently asked questions by Freelancers.

We use ClickUp for task and project management. You will be able to enter the time you’ve spent working on each task.  Each Monday morning our system takes all the time entries from the previous week and creates a payment through Stripe, based on the agreed-upon hourly rate. Initially payment can take up to 2 to 5 days to reflect on your bank account.

In order to start working with us and receive your payments, you need to complete the onboarding process here:

We work with Stripe to enable payments for your business. Updating information about your account is important and required. These updates help protect against fraud and keep your account current with global Know Your Customer (KYC) regulations.

In certain countries, Stripe is required to collect, verify, and maintain information about a company’s beneficial owners and directors. These requirements come from government regulators and help promote transparency and prevent financial crimes.

If you cannot update your account information by the deadline, payouts to your bank account and your ability to accept payments will be paused. We want to make sure that does not happen, so please let us know how we can help.

Follow the link from Stripe’s email—the form will prompt you with instructions on how to update your information. It should take less than 5 minutes to update your information. If you need help, you can reach out directly to Stripe Support.